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Customer Feedback & Support for FileTime

    • Phone Support: 7am-3pm PT Monday-Friday, 800-658-1233
    • Email Support: 7am-3pm PT Monday-Friday, Support@FileTime.com
    • Online Chat: 7am-3pm PT Monday-Friday




    Knowledge Base

    1. California Clerk Policies →

      1. Alameda Criminal Court
      2. Fresno County
      3. Kern County
      4. King County
      5. Merced County - Civil

    2. California - General →

      1. Coalition Legislative Update - California
      2. Active Courts in California
      3. California eChecks
      4. eFile CA: Credit Card Convenience Fee
      5. eFile CA: What credit card types are allowed?

    3. Illinois - General →

      1. Special Instructions from the Circuit Court of Cook County
      2. Cook County FAQs
      3. Cook County eFiling Tips
      4. Cook County link for special eFiling instructions

    4. Indiana Clerk Policies →

      1. Cass County Circuit, Superior Courts 1 and 2
      2. Clark County
      3. Elkhart County
      4. Franklin County
      5. Grant County

    5. Indiana-General Information  →

      1. Live counties in Indiana
      2. eFile IN: Time Zones for State of Indiana
      3. Indiana changes effective July 1, 2017
      4. eFile IN: Initial Filings vs Subsequent Filings
      5. eFile IN: Public Service List

    6. Texas Clerk Policies →

      1. Document Upload Policy - Texas Appellate Courts and Supreme Court
      2. Document Upload Policy - Special Requirements for Appellate eFilings
      3. Document Upload Policy - Aransas County - District Court
      4. Document Upload Policy - Austin District
      5. Document Upload Policy - Bastrop County - District

    7. Texas - General →

      1. What is the Public Service Contact List?
      2. R.A.C.E.R. - Providing Access to Court Documents
      3. How do I file a jury demand?
      4. How do I file an answer and counterclaim?
      5. How to File Vacation Letter in Dallas Distict

    8. Texas - eCitation →

      1. General Information about eCitations
      2. eCitations - Bowie County District Clerk
      3. eCitations - Cameron County District Clerk
      4. eCitations - Collin County District Clerk
      5. eCitations - Dallas County District Clerk

    9. General →

      1. What browsers do you support?
      2. Is FileTime free of charge?
      3. What are the system requirements for efiling?
      4. How to download a copy of the file marked document from FileTime
      5. How to Update Your Email Address

    10. Admin →

      1. Can the Firm Information be updated?
      2. How can I delete an entire registered firm?
      3. Direct Additional eFiling and eService Notification Emails
      4. Using the Case Templates Feature
      5. Generating Reports in FileTime

    11. Documents →

      1. Document Standards for eFiled Documents
      2. Creating Seachable Documents
      3. Submitting Scanned PDF Files
      4. Can I submit a Word document?
      5. Is there a max document size that can be uploaded?

    12. eFiling →

      1. Return for Correction Filings
      2. Why Am I not Able to eFile?
      3. Is Silverlight a system requirement for efiling?
      4. What Does Returned for Correction Mean?
      5. Clerks Can Make Changes to eFilings

    13. eService →

      1. How do I add counsel to my service list from the Public Service Contact List?
      2. How to Add Additional eService Recipients
      3. How do I retrieve eService documents?
      4. Why am I showing as an eService Recipient for Opposing Counsel's Firm?
      5. What is the difference between eService Contacts, eService Recipients, and Non-Firm Service Contacts?

    14. Registration / Login →

      1. How do I register to e-file?
      2. When I try to register, the system tells me my email is already in use, what should I do?
      3. Do I have to verify my e-mail to complete registration?
      4. What is registering as an independent user?
      5. How do I add a user?

    15. All articles →

      1. Document Standards for eFiled Documents
      2. How do I create a payment account?
      3. What browsers do you support?
      4. Can I file multiple documents in one transaction?
      5. Not Receiving eFiling Status Emails
      459 articles →