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Customer Feedback & Support for FileTime

  • Phone Support: 24 X 7, 800-658-1233
  • Email Support: 24 X 7, Support@FileTime.com
  • Online Chat: 8:00 AM – 6:00 PM CST Monday – Friday

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Knowledge Base

  1. California Clerk Policies →

    1. Alameda Criminal Court
    2. Fresno County
    3. Kern County
    4. King County
    5. Merced County - Civil

  2. California - General →

    1. Coalition Legislative Update - California
    2. Active Courts in California
    3. California eChecks
    4. eFile CA: Credit Card Convenience Fee
    5. eFile CA: What credit card types are allowed?

  3. Illinois - General →

    1. Special Instructions from the Circuit Court of Cook County
    2. Cook County FAQs
    3. Cook County eFiling Tips
    4. Cook County link for special eFiling instructions

  4. Indiana Clerk Policies →

    1. Cass County Circuit, Superior Courts 1 and 2
    2. Clark County
    3. Elkhart County
    4. Franklin County
    5. Grant County

  5. Indiana-General Information  →

    1. Live counties in Indiana
    2. eFile IN: Time Zones for State of Indiana
    3. Indiana changes effective July 1, 2017
    4. eFile IN: Initial Filings vs Subsequent Filings
    5. eFile IN: Public Service List

  6. Texas Clerk Policies →

    1. Document Upload Policy - Texas Appellate Courts and Supreme Court
    2. Document Upload Policy - Special Requirements for Appellate eFilings
    3. Document Upload Policy - Aransas County - District Court
    4. Document Upload Policy - Austin District
    5. Document Upload Policy - Bastrop County - District

  7. Texas - General →

    1. What is the Public Service Contact List?
    2. R.A.C.E.R. - Providing Access to Court Documents
    3. How do I file a jury demand?
    4. How do I file an answer and counterclaim?
    5. How to File Vacation Letter in Dallas Distict

  8. Texas - eCitation →

    1. General Information about eCitations
    2. eCitations - Bowie County District Clerk
    3. eCitations - Cameron County District Clerk
    4. eCitations - Collin County District Clerk
    5. eCitations - Dallas County District Clerk

  9. General →

    1. What browsers do you support?
    2. Is FileTime free of charge?
    3. What are the system requirements for efiling?
    4. How to download a copy of the file marked document from FileTime
    5. How to Update Your Email Address

  10. Admin →

    1. Can the Firm Information be updated?
    2. How can I delete an entire registered firm?
    3. Direct Additional eFiling and eService Notification Emails
    4. Using the Case Templates Feature
    5. Generating Reports in FileTime

  11. Documents →

    1. Document Standards for eFiled Documents
    2. Creating Seachable Documents
    3. Submitting Scanned PDF Files
    4. Can I submit a Word document?
    5. Is there a max document size that can be uploaded?

  12. eFiling →

    1. Return for Correction Filings
    2. Why Am I not Able to eFile?
    3. Is Silverlight a system requirement for efiling?
    4. What Does Returned for Correction Mean?
    5. Clerks Can Make Changes to eFilings

  13. eService →

    1. How do I add counsel to my service list from the Public Service Contact List?
    2. How to Add Additional eService Recipients
    3. How do I retrieve eService documents?
    4. Why am I showing as an eService Recipient for Opposing Counsel's Firm?
    5. What is the difference between eService Contacts, eService Recipients, and Non-Firm Service Contacts?

  14. Registration / Login →

    1. How do I register to e-file?
    2. When I try to register, the system tells me my email is already in use, what should I do?
    3. Do I have to verify my e-mail to complete registration?
    4. What is registering as an independent user?
    5. How do I add a user?

  15. All articles →

    1. Document Standards for eFiled Documents
    2. How do I create a payment account?
    3. What browsers do you support?
    4. Can I file multiple documents in one transaction?
    5. Not Receiving eFiling Status Emails
    459 articles →

Feedback and Knowledge Base

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