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How many attempts does your fax service make

How many attempts does the FileTime Fax Service make?

Our fax service makes a varying number of attempts, depending on what the issue is that is preventing the fax from going through.

Here is a list of possible issues with a fax service and how we handle those:

  • No Answer (i.e. the fax is turned off): one retry after one minute
  • Busy: 4 retries (5 minutes, 5 minutes, 15 minutes, 40 minutes)
  • No Dial Tone: 4 retries (1 minute, 5 minutes, 5 minutes, 5 minutes)
  • Receiver Hangup (i.e. human answers): 1 retry after 1 minute
  • Transmission Failure: 2 retries (1 minute, 1 minute)
After the final attempt if the complete fax was not sent, FileTime sends you an email to alert you that the fax service failed

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